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Residential Tenancies Mandatory Conciliation Service

The Residential Tenancies Mandatory Conciliation Service was established to help landlords and tenants who have a rental issue arising during the COVID-19 emergency period starting 30 March 2020 and ending on 28 March 2021. The goal of conciliation is for all sides to reach a fair and achievable solution through informal discussion. 

Before lodging a submission for mandatory conciliation, tenants and landlords are encouraged to agree on solutions together. Therefore, you need to try to reach agreement with the other person first. 

If you are having difficulty reaching agreement, you may contact Consumer Protection's conciliation service.
Phone: 1300 304 054


Qualifying information

You can make a submission for conciliation assistance if you have one of the following:

  • a residential tenancy agreement,
  • a long-stay agreement in a residential park, or
  • an accommodation agreement (boarding and lodging agreement)

and you have a dispute about one or more of the following that has arisen during the emergency period:

  • rent payment
  • rent increase
  • rent payment after renegotiation of agreement
  • maintenance and repairs
  • fixed term tenancy or accommodation agreement continuing as a periodic agreement
  • repossession of a property
  • charging interest on outstanding rent
  • termination of a tenancy agreement


Before commencing your application

Please note:  

  • Incomplete applications cannot be submitted
  • Incomplete applications cannot be saved to resume at a later time

If you are contacted to commence the conciliation process you may need to provide the following to support your submission:

  • a copy of the tenancy agreement
  • a copy of notice of increase of rent
  • a copy of the termination notice
  • any other relevant documentation/evidence


Click the "Next" button provided to commence your submission.